Delivery Information

1. Where do we deliver?

We deliver FUEL & OIL within a 10KM radius of Tramore Only.

Unfortunately we do not deliver Coal or Oil to the following areas as these are outside our delivery areas;

PILTOWN, PORTLAW, KILMACTHOMAS,  STRADBALLY, DUNGARVAN, SLIEVERUE, MOONCOIN, & FERRYBANK.

We deliver BUILDING & GARDENING MATERIALS within a 20km radius of Waterford City.

2. How much does delivery cost?

FUEl & OIl:

We provide free delivery on all COAL & OIL orders within Tramore and Waterford City only (Minimum order value €30).

Delivery of Coal is kerbside/ left near side gate, although provided there is clear access to Coal Bunker/Fuel Storage Area (gates open etc.) at time of delivery we will do our best to deliver to coal bunker/storage area. Please note this is at the discretion of our drivers at the time of delivery.

All other deliveries will have shipping cost calculated at the checkout stage.

BUILDING & GARDENING MATERIALS:

Delivery Charges are applied at the “CART TOTALS” stage of orders.

Delivery Charges apply per order, not per product.

We can deliver some items Nationwide by pallet shipping, pallet charges apply.

If you require Nationwide delivery to an area not stated on our list of areas, please contact us on 051-391044.

3. When will my order be delivered?

FUEL & OIL:

Delivery of Coal is kerbside/ left near side gate, although provided there is clear access to Coal Bunker/Fuel Storage Area (gates open etc.) at time of delivery we will do our best to deliver to coal bunker/storage area. Please note this is at the discretion of our drivers at the time of delivery.

TRAMORE: Generally 2-3 days from order.

WATERFORD CITY: FUEL (COAL) deliveries to Waterford are generally within 3-5 days from order.

OIL deliveries to Waterford City areas are every Wednesday morning only.

DUNMORE EAST: FUEL (COAL) deliveries to Dunmore East are generally every Wednesday.

OIL deliveries to Dunmore East areas are generally every Thursday morning.

COUNTRY: FUEL (COAL) deliveries to Country areas are generally every Friday throughout the Winter months.

OIL deliveries to Country areas are generally every Tuesday and Friday*.

*Please Note: We do not deliver to the following areas as they are outside of our delivery areas for Heating Oil; Ferrybank, Mooncoin, Slieverue, Portlaw, Piltown, Fiddown, Stradbally, Dungarvan.

BUILDING & GARDENING MATERIALS:

We aim to deliver between 3-5 days from time of order. This may vary during busy periods.

4. What happens if I miss my delivery?

Don’t worry! We will be in contact with you to arrange another time for delivery.

IMPORTANT: If you wish to change the delivery date or delivery address you must contact us within 12 hours of making your order.

5. What should I do to prepare for my delivery?

• Make sure all access routes to where you want your products left are clear, i.e. un-obstructed side entrances, side gates are left open, no cars are blocking the driveway, etc.
• Don’t forget any stairwells, passages, corridors and landings that your product must pass through.
• Please be aware that the delivery team will not attempt delivery if there are health and safety issues or where damage to your home may result.
• We will not be held responsible for any damage to Coal Bunkers, Bins, Storage Boxes, deemed unsuitable/unfit for holding fuel by our delivery team.
• Please note delivery of Building and Garden Materials is kerbside only (i.e. front of house or front garden).
• It is at all times the customers/homeowners responsibility to ensure Oil Tank is fit for purpose and free from defects before ordering Oil for delivery.

6. What should I do if there is a problem with my delivery?

Please contact our team on 051-391044 within 24hrs of receiving your delivery to report any damages or problems with your item(s).

7. Returns made simple

When you purchase online you have a statutory right to return unopened goods  up to 7 days after receiving your order, this is known as the cooling off period. (European Directive on Distance Selling) If you wish to change or cancel an order right up until it is dispatched we can facilitate this for you. If you change your mind and want to change or return the goods once you receive them, you can return the unopened goods to us and we will organise a refund (excluding delivery cost).

You will be responsible for the cost of returning the goods to us.

Thanks for shopping with us, we hope you are as happy with your delivery as we are delivering it to you!